Return & Exchange Policy

Repairs/Claims (Non-Discounted):
If a defect is found in any non-discounted product, it can be repaired within two months of the purchase date.

Discounted Items:
No refund, exchange, or change in size/color will be allowed on discounted articles.

Purchase Slip Required:
A valid purchase slip must be presented at the nearest Clive Shoes outlet. Claims without a purchase slip will not be accepted.

Exchange of Online Purchases:
Non-discounted online purchases can be exchanged within 10 days of purchase for a change in size or color.

Online Purchases (Invoice Required):
For exchange, customers can visit any Clive Shoes outlet with the original invoice of their online order.

Order Cancellation:
Clive Shoes reserves the right to cancel any order without prior notice.

Prepaid Refunds:
For prepaid orders, eligible refunds will be processed within 30 days.

Bags:
No refund, exchange, or replacement is available on bags.

Customer Support Hours:
Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM.

Contact Us:
For complaints, feedback, or inquiries, please call 0423-2500623 or email us at cro@cliveshoes.com